Terms of Service

Last updated: September 2026

1. Purpose and scope

These terms govern the indirect tax advisory and support services provided by Hanoutax to its business clients. They apply to every engagement unless otherwise provided in the proposal or engagement letter signed by both parties, which prevails in case of conflict.

2. Nature of the services

Hanoutax acts on the client’s mandate for: VAT registration, VAT returns, the OSS and IOSS one-stop shops, foreign VAT refunds, EMEBI, Intrastat and DES reporting, eco-contributions and EPR, DAC7 compliance and dealings with the tax authorities. Where the regulations require an accredited fiscal representative to be appointed, the representative is appointed by the client and contracts directly with them; Hanoutax helps in choosing one and coordinates the process with them.

3. Mandate and engagement letter

Each engagement is covered by a written proposal specifying scope, deliverables, timeline and fees. The mandate given by the client is limited to the steps and dealings with authorities expressly agreed.

4. Hanoutax’s obligations

Hanoutax owes an obligation of means: it performs the engagement diligently, in accordance with professional standards and confidentiality, on the basis of the information provided by the client.

5. Client’s obligations

The client provides complete, accurate and up-to-date information and documents on time, remains responsible for the accuracy of the data it provides and for approving returns before filing, and informs Hanoutax of any change affecting its situation.

6. Fees and payment

Fees are set out in the proposal, exclusive of taxes and of any disbursements (administrative fees, accredited representative or third-party provider costs), and are payable as stated on the invoice. Late payment automatically triggers the late-payment interest and fixed recovery indemnity provided by law.

7. Confidentiality

Hanoutax keeps confidential the information provided by the client and uses it only to perform the engagement. This obligation survives the end of the engagement.

8. Liability

Hanoutax cannot be held liable for the consequences of inaccurate or late information provided by the client, or for decisions of the authorities. Its liability, if incurred, is limited to direct and foreseeable damage and capped at the fees received for the engagement concerned, except in cases of gross negligence or wilful misconduct.

9. Term and termination

The engagement ends when the agreed services are completed. For recurring engagements, either party may terminate in writing with the notice period stated in the proposal; services already performed remain payable.

10. Personal data

Data processing is described in the privacy policy.

11. Governing law and disputes

These terms are governed by French law. The parties will seek an amicable solution before any action; failing that, the courts of Paris have exclusive jurisdiction.

12. Contact

Hanoutax — 66 avenue des Champs-Élysées, 75008 Paris, France — contact@hanoutax.com — +33 1 89 52 99 10.